Frequently Asked Questions
Orders & Shipping
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How long will it take to get my order?
Because we hand-pour our candles and wax melts in small batches to ensure the highest quality, our standard processing time is 3 to 5 business days before shipment. Once shipped, standard delivery typically takes 2 to 5 business days depending on your location. -
Do you ship during hot summer months?
Yes! However, to prevent your soy candles and wax melts from softening or melting in transit during extreme heat, we may adjust our shipping schedule to only ship packages on Mondays and Tuesdays. This ensures your package doesn't sit in a hot delivery truck over the weekend. -
What if my candle arrives damaged?
We pack our items with great care, but accidents happen during transit. If your glass jar arrives broken, please take a photo of the damage and email it to us at ECANDLES530@GMAIL.COM within 48 hours of delivery. We will gladly send you a replacement free of charge.
Ingredients & Product Care
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What kind of wax do you use?
We use 100% natural soy wax derived from American-grown soybeans. It is a renewable, biodegradable resource that delivers a much cleaner, longer burn than traditional paraffin wax. - Are your fragrances safe for my home?
Absolutely. We care deeply about the air our family breathes, so we only use premium phthalate-free fragrance oils. Our candles do not release the harsh toxins, carcinogens, or black soot associated with mass-produced factory candles. -
Why is my candle wick hard to light?
Wood wicks need to be short to pull the wax up properly. If your candle won't stay lit, it usually means the wick is too long or has burnt ash on top. Simply pinch off the black, burnt tip of the cool wood wick with your fingers or a tissue, reducing it to about 1/8", and try lighting it again!