Shipping policy

Thank you for supporting our family business! We hand-pour every candle and wax melt in small batches to ensure the highest quality. Please review our shipping practices below.

1. Order Processing Times

  • All orders are processed within 3 to 5 business days (excluding weekends and major holidays) after receiving your order confirmation email.
  • You will receive another notification with tracking details when your order has officially shipped.


2. Domestic Shipping Rates & Estimates

  • Flat-Rate Shipping: We offer standard flat-rate shipping of $5.99 to all domestic locations. (Or: Shipping charges for your order will be calculated and displayed at checkout).
  • Free Shipping: We are thrilled to offer free standard shipping on all orders over $50.
  • Delivery Timelines: Standard shipping typically takes 2 to 5 business days to arrive once it leaves our hands.

3. Shipping to P.O. Boxes

  • We do ship to P.O. Boxes via USPS.

4. How Do I Check the Status of My Order?

  • When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to update.

5. Lost, Stolen, or Delayed Packages

  • Once a package is handed over to the shipping carrier (USPS/UPS), transit delays are out of our control.
  • We are not responsible for packages marked "Delivered" by the carrier that are lost or stolen from porches or mailboxes. If your tracking says delivered but you cannot find it, please contact your local post office branch immediately.

 

Please ensure someone is available to receive your package upon delivery, especially during warm summer months. We are not responsible for candles or wax melts that soften or melt if left outside on a porch or in a mailbox for extended periods.